These Terms and Conditions of Sale govern the procurement, payment processing, logistical delivery, and return protocols of merchandise within the online store hosted at norhage.eu, operated by:
Tehi UG
Commercial Register: HRB33174
VAT ID No.: DE354319275
Registered Office: Adolfstraße 1, 65185 Wiesbaden, Germany
Email: [email protected]
Phone: +49 176 6510 6609
By accessing and utilizing this website, the Buyer acknowledges that they have reviewed, understood, and agreed to be legally bound by the following terms and conditions.
1. General Provisions
1.1. These Terms and Conditions apply universally to all Buyers procuring merchandise via www.norhage.eu.
1.2. By submitting a formal purchase order, the Buyer explicitly confirms that they have read and unconditionally accepted these terms.
1.3. The Seller reserves the right to modify these provisions at any time; updates become immediately legally binding upon publication on the website.
1.4. If the Buyer does not consent to these terms, they are strictly prohibited from using this digital storefront.
2. Rights and Obligations of the Buyer
2.1. The Buyer holds the right to:
– Procure merchandise in full compliance with these terms;
– Exercise their right of withdrawal and execute returns in accordance with applicable statutory regulations;
– Receive merchandise in flawless, merchantable condition and packed to industrial standards;
– Submit formal complaints regarding defects or order discrepancies.
2.2. The Buyer explicitly agrees to:
– Provide accurate, verifiable, and complete details during checkout and registration;
– Remit payments punctually within designated timeframes;
– Accept and take possession of delivered merchandise;
– Abstain from any malicious use or manipulation of this website.
3. Rights and Obligations of the Seller
3.1. The Seller reserves the right to:
– Suspend or permanently terminate website operations without prior notice;
– Cancel pending orders immediately in the event of payment failure;
– Adjust product pricing, seasonal inventory, and promotional frameworks autonomously.
3.2. The Seller explicitly commits to:
– Strictly adhere to applicable German and European commercial laws;
– Process all personal data safely in alignment with the Privacy Policy;
– Deliver ordered merchandise within the explicitly stated logistics timelines;
– Provide all required technical product information transparently.
4. Ordering Process and Contract Formation
4.1. A binding sales contract is fully executed the moment the Buyer confirms and submits their checkout order.
4.2. Receipt of the order is legally established when an automated order confirmation is transmitted to the email address provided by the Buyer.
4.3. In the event that an item is out of stock, the Seller will immediately notify the Buyer and process a full refund of any remitted funds within 1–3 business days.
5. Pricing, Payments, and Invoicing
5.1. All prices displayed on the website are inclusive of statutory VAT, unless explicitly stated otherwise (such as designated B2B pricing layouts).
5.2. Prices are subject to adjustment without prior notification.
5.3. Accepted payment methods may include:
– SEPA Bank Transfers / Wire Transfers;
– Electronic payment gateways;
– Credit/Debit card processing;
– Alternative payment methods presented directly at the checkout panel.
5.4. The Buyer will be issued an official tax invoice/receipt compliant with all statutory legal requirements.
6. Shipping and Delivery Logistics
6.1. Fulfillment is executed via commercial courier networks, postal operators, or via organized pickup at a mutually designated warehouse location.
6.2. Estimated lead times are specified on the individual product page or within the formal order confirmation.
6.3. The Buyer is responsible for accepting delivery. In the case of visible transit damage, a formal reservation must be logged immediately with the carrier upon delivery, and the Seller must be notified promptly.
7. Conformity and Statutory Warranty Rights
7.1. All merchandise is backed by statutory warranty rights under German civil law.
7.2. Specific items may carry supplementary manufacturer warranties as explicitly declared in their product technical files.
7.3. Marginal color variations caused by display screen rendering profiles do not constitute a product defect.
8. Right of Withdrawal, Returns, and Exchanges
8.1. Consumers (B2C) are granted a statutory 14-day right of withdrawal starting from the date of physical delivery, subject to legal provisions.
8.2. Returned merchandise must be:
– Completely unused and uninstalled;
– Free from any structural or cosmetic damage;
– Returned in the original packaging whenever possible.
8.3. Custom-fabricated items, materials cut to bespoke dimensions (such as custom plastic profiling), and products displaying signs of operational wear are strictly excluded from the right of withdrawal.
8.4. Granular procedural instructions can be reviewed within our formal Return Policy.
9. Limitation of Liability
9.1. The Buyer holds sole responsibility for the precision and legality of data submitted during purchase.
9.2. The Seller shall not be held liable for damages arising from Buyer negligence, external technical failures outside the Seller’s reasonable control, or transit delays caused by third-party logistics operators, except where mandated by strict statutory liability laws.
10. Data Protection and Privacy
10.1. All personal data is collected and processed safely in strict compliance with our Privacy Policy and GDPR standards.
10.2. By finalizing a transaction, the Buyer consents to the processing and transfer of essential transactional data to verified logistics and payment partners strictly for order execution.
11. Dispute Resolution and Governing Law
11.1. In the event of a dispute, both parties shall first attempt to reach an amicable, informal resolution.
11.2. If a resolution cannot be reached, Consumers may utilize the European Commission’s Online Dispute Resolution (ODR) platform or seek recourse through national arbitration boards or competent legal courts.
11.3. This document is subject to continuous updates to accurately reflect changing regulatory conditions or operational shifts.
Document Last Updated: