Should any disagreements, claims, or discrepancies arise between the customer and Tehi UG (haftungsbeschränkt) regarding purchased merchandise, logistical services, or the general use of this website, we strongly encourage you to contact our team directly in the first instance:
Email: [email protected]
Phone Support: +49 176 6510 6609
Our primary objective is to resolve all conflicting matters amicably, efficiently, and through a mutually acceptable compromise without needing formal litigation.
In the event that an informal, direct resolution cannot be achieved, the customer is entitled to pursue the following administrative and legal options:
1. Federation of German Consumer Organisations (vzbv)
Address: Straßburger Str. 8, 10711 Berlin, Germany
Official Website: https://verbraucherzentrale.de
2. European Online Dispute Resolution (ODR) Platform
As an EU resident consumer, you are entitled to initiate an out-of-court dispute settlement procedure via the European Commission’s centralized digital clearinghouse:
https://consumer-redress.ec.europa.eu/index_en
3. Judicial Recourse
If alternative dispute resolution frameworks fail or are deemed unsuitable, legal proceedings may be filed before a competent court of law in Germany in accordance with statutory jurisdiction guidelines.
Document Last Updated: